Product Warranty

MANUFACTURER’S WARRANTY

All our products are made with love – we guarantee a high-quality product backed by a one-year manufacturer’s warranty from date of purchase.

This manufacturer’s warranty covers defects to the Goods only. It does not include:

  • general wear and tear (including to parts and accessories or pet claw damage);
  • damage to packaging during shipping;
  • damage caused by incorrect care procedures;
  • damage caused due to neglect; or
  • damage caused by using the Goods for a purpose for which they were not sold or designed, (for example, using your product outdoors, using your Petsy Sheet for cats).

If your dog is prone to chewing, we do not recommend leaving your dog unattended with any of our products. Damage by chewing will void this warranty. Still, we understand that accidents happen. For this reason we have a loyalty warranty in place as below.

LOYALTY WARRANTY

All pooches have their vices and chomping on things they shouldn’t is no exception. We say this from experience. I know of a certain Chocolate Lab who completely demolished a brand new, luxury (and tremendously expensive) kennel in one afternoon (good one Milo!). So if your furbaby chews and mangles your product, or a similar accident occurs to damage your purchase, just send it back to us (or email a picture of the damage). We’ll send you a code for you to replace it at 50% off. Awesome!

UNSAFE GOODS

If, for a reason not caused by you, any Goods become unsafe to use, you must:

  • immediately stop using the Goods;
  • take all steps necessary to prevent injury occurring to people, pets or property as a result of the condition of the Goods;
  • take all steps necessary to prevent any further damage to the Goods; and
  • not attempt to repair or maintain the Goods without our written consent.

This Product Warranty policy forms part of our Terms & Conditions located at Terms & Conditions – Petsy Sheet